Residential Facilities on the Medford/Somerville Campus

Medford/Somerville Campus
Residential Facilities
(617) 627-3992
Monday – Friday, 9 a.m. to 5 p.m.

After-hours emergencies should be directed to the Tufts University Police Department at (617) 636-6911.

Time sensitive service requests should be reported via telephone to Medford Work Control at (617) 627-3496

Maintenance & Custodial Services

The Residential Facilities Department supports residential life with services including:

  • Building safety and security alarm systems
  • Building systems: heating, ventilation, air conditioning, plumbing, electricity, lighting
  • Repair of room windows and doors, shades and closets
  • Repairs to kitchen and bathroom areas
  • Furniture and appliance repair
  • Painting
  • Damage billing
  • Pest control


Loaner keys are available to students who have locked themselves out. If a key is lost, a student may obtain a temporary key for up to three days free of charge. If a lost key cannot be found, a lock change will be arranged and $70 will be charged to the student’s Bursar account.

Lockout service ((617) 627-3992) is provided Monday through Friday from 9 a.m. to 5 p.m.

After hours and on weekends, students must contact:

Medford Public Safety
419 Boston Avenue
Medford, MA 02155
(617) 627-3502

Mailboxes, Mailbox Keys, Combinations

If you have any difficulty with your key or combination to access your mailbox, or if you have a broken mailbox, please call Residential Facilities at (617) 627-3992 weekdays from 9 a.m. until 5 p.m.

After 5 p.m. and on weekends and university holidays, please call the Tufts University Police Department at (617) 627-3030.


Residential Facilities provides all services relating to the repair and/or replacement of furniture and appliances. Questions regarding the physical condition of individual rooms, the timeliness of repairs, or the halls in general may be directed to (617) 627-3992.

Residential Hall Recycling

Tufts has a recycling program that is easy to use and will make significant changes to the amounts of trash generated on the Medford/Somerville campus. Most paper, plastics, batteries and non-usable furniture and computer equipment can now be recycled. Check out our recycling primer for an concise overview, and visit the Tufts Recycles! website for further resources.

Please email if you have questions or need a recycling bin.