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Medford/Somerville Campus
Residential Facilities
(617) 627-3992
Monday – Friday, 9 a.m. to 5 p.m.

After-hours emergencies should be directed to the Tufts University Police Department at (617) 636-6911.

Emergency requests that occur during normal business hours should be reported via telephone to Medford Operations Control Center at (617) 627-3496.

Maintenance & Custodial Services

The Facilities Services Department supports residential life with services including:

  • Building safety and security alarm systems
  • Building systems: heating, ventilation, air conditioning, plumbing, electricity, lighting
  • Repair of room windows and doors, shades and closets
  • Repairs to kitchen and bathroom areas
  • Furniture and appliance repair
  • Painting
  • Damage billing
  • Pest control

What to Do if You are Locked Out of Your Room

TUPD and Residential Facilities no longer administer lockouts. Please do not call them to let you in. You will be redirected to the Office of Residential Life and Learning Team to assist you if you do.

  • Monday – Friday, 9am – 5pm: Call the Office of Residential Life and Learning at 617-617-3248 to dispatch a lockout assistant to your room.
  • After Business Hours: Contact the Graduate Residence Director (GRD) on duty at 781-475-9425.
  • While the Student Staff is on duty (9pm – 7am nightly): Contact your FYA/CDA on duty, or the FYA/CDA for your floor/area.

A charge of $10 will be added to your student account for each lockout.


Residential Facilities provides services relating to furniture and appliances. Questions may be directed to (617) 627-3992.

Residential Hall Recycling

Tufts has a recycling program that is easy to use and will make significant changes to the amounts of trash generated on the Medford/Somerville campus. Most paper, plastics, batteries and non-usable furniture and computer equipment can now be recycled. Check out our recycling primer for an concise overview, and visit the Tufts Recycles! website for further resources.

Please submit a work order online if you need a recycling bin.